Return & Refund Policy

 

All Sales Are Final on Custom Services

    •    All wigs that have been custom-colored, altered, installed, or styled are considered custom services and are non-refundable.

    •    Concerns or issues must be reported within 48 hours of delivery.

 

Inspection Requirement

    •    If a concern is reported, the item must be returned for inspection before any resolution can be considered.

    •    No refunds, replacements, or credits will be issued unless the item is physically received and inspected.

 

Return Shipping

    •    If a return is authorized, the client must use the provided return label unless otherwise agreed to in writing.

    •    If a client chooses to ship using their own label or carrier, the client assumes all responsibility for loss, damage, or misdelivery.

    •    Items lost, misdelivered, or stolen during return shipment are not eligible for refund or replacement.

 

Condition of Returns

    •    Returned items must be in original condition and free of alterations, damage, or excessive wear.

    •    Any item failing inspection will not qualify for resolution.

 

Carrier Responsibility

    •    Once a package is marked “delivered” by the carrier, responsibility transfers to the receiving party.

    •    Claims for lost or missing packages must be filed with the carrier used for shipment.